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POLICIES & PROCEDURES

 
Spectra Graphics, Inc. • 115 N. Lincoln Ave • O’Fallon, IL • (618) 624-6776 • M-F 9:00 - 5:00 • spectra@spectragraphicsinc.com

PRIVATE POLICY

We will never sell customer information for any reason. Contact will be made with customers only for the reasons of fulfilling the order and following up after the order is completed. Occasionally, we may email customers to announce new services or special offerings, and these may be opted out of at the customers' discretion.

RETURN / REFUND POLICY

Orders fulfilled properly to customer specifications cannot be returned for refund. If there is an error in the printing or in the garments used that is the fault of Spectra Graphics, there will be a partial refund or full refund, depending on the severity of the error. Any problems with the order that result from obligation or inaccuracy from the customer's order is not the fault of Spectra Graphics and no refund will be given. Please double check all details before submitting the order. Concerns about order problems must be expressed within 7 business days after receipt of full order.

PAYMENT POLICY

Payment can be made by credit card in person or over the phone (Visa, Mastercard, Amex and Discover), by check or money order, or by cash. 50% deposit is required before any garments are ordered and work is started on orders. Balance of order due at time of local pick up or upon receipt of shipped goods.

ARTWORK POLICY

Good printing starts with good artwork. Submitted art in raster format, such as tiff, jpeg, or Photoshop format, needs to be actual print size at 300 dpi resolution with flat colors, crisp and clean detail. Vector format artwork is best, in Illustrator format, such as EPS, AI or PDF. We have Adobe CS5 products. If the artwork is not print ready, there is a fee that will be applied. An artwork proof will be emailed to the customer. Late artwork approval may delay product completion date.

SHIPPING POLICY

Orders are shipped out with UPS Ground. Expedited shipping is available. Actual shipping costs will be charged, to be paid along with the order balance after receipt of goods.

“Your Printing Specialists for Custom Casual, Sports & Corporate Apparel”